FAQs

I have a question about my order, how to I contact Kendotronics?

Customer service is our utmost priority.  For questions about an order or general inquiries, please contact via any methods below.

If it's about a product, have the product item SKU# ready for reference. The SKU# is shown above the product item price.

-Live Chat (click the green Chat button, bottom right corner of every page)
THIS IS THE FASTEST WAY TO REACH US

-Text only: 646-470-0525
-Whatsapp: click here to start chat
-Messenger: click here to start chat
-Snapchat: Kendotronics
-Instagram: @kendotronics
-Facebook: @kendotronics

When can I expect to receive my order?

Most orders take 1-3 working days to process. On busy times, it might take up to 5 days. Once shipped, your package will arrive depending on the shipping speed selected during checkout. Normally within 3-5 business days.

At times you will get your order faster than the timeframe indicated at checkout. In certain cases, we also upgrade your shipping free of charge.

Can I cancel my order?

Once you've submitted an order, you have 24 hours to request a cancellation unless your order has been shipped. Cancellation request after 24 hours is not guaranteed. If your payment has been approved and processed, there will be a cancellation fee of $25. This fee is charged by our card processor for processing your card's payment.

Do you ship outside the USA?

Sorry, at the moment, we can only ship within the continental USA

Do you offer warranty on the device's battery?

Sorry, for used items, we do not. We do guarantee that the device will turn on and holds a charge but we do not test the duration of battery and cannot guarantee its lifespan. Returns are not accepted due to battery duration. We may offer battery replacement service for a fee.